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#AIRCALL DOWN FULL#
With the power firmly in SMEs’ hands, Missy is able to take on the role of coaching experts through content creation by providing tips on structure, design, and learning style, allowing them to take full control of their creativity. “As the co-founder of our Gender Equality Group which strives to facilitate women’s development and growth, I have found the 360Learning platform to be a fundamental part of educating people on this important topic.”Ĭollaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. This initiative has been highly successful, not least for Hannah Longworth, VIP Customer Success Manager. “One of the first things we did was gather a team of around a dozen SMEs and highly knowledgeable stakeholders to design and contribute to the ‘Aircall Basics,’ the information materials new hires receive when they join Aircall.” This is a concept Missy was keen to implement from day one. With collaborative learning, course creation is powered by subject-matter experts (SMEs) and the L&D team working together. Collaborative learning puts the power into subject-matter experts’ hands That’s when they found the perfect solution for them: collaborative learning.Ģ. Being so geographically spread out, they didn’t have a training solution that could bridge the physical gapĪircall needed to change tack.This resulted in new hires having inconsistent training experiences which threatened to negatively impact the company culture They were lacking one single source of truth for their training courses.Information was scattered across many different tools which the L&D team found difficult to manage.This wasn’t a scalable or effective solution There was a lot of “knowledge-hoarding:” people maintaining their own small database of what they needed to know.
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Aircall faced four main challenges with their previous solution: To accommodate new joiners and provide a consistently exceptional onboarding experience they needed to restructure their onboarding program to make it scalable, interactive, and collaborative. If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.The challenge: Find a scalable training solution and eliminate knowledge-hoardingĪircall has 650 employees around the globe, and the company is still growing, fast. Available for the US, the UK, Australia, and France. Native SMS: Send and receive one-to-one SMS and talk to your customers and prospects via text messaging.Review call recordings to help confirm details, monitor quality and guide training sessions. Know who's available and who's not before transferring the call. You can also transfer to the most qualified teammate. Transfer a call to any of your teammates in one click. The Aircall softphone fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, helpdesk solutions, and other essential apps.Īccelerate productivity with a powerful dialer and collaborative features:Ĭlaim local numbers for your business in 100+ countries - even if your team works a continent away.Ĭreate and share selected contacts with your team so everyone can follow the conversation.Īssign a call to a teammate or add context with a comment and the call will pop up on their to-do list. Get VoIP set up in seconds and start a conversation anywhere in the world today. Aircall is an easy to use, cloud-based phone solution with features built for a better kind of conversation.